App Features
- What is the game streaming feature?
- How can I use my avatar points?
- How can I earn avatar points?
- What can I do with duplicate items I get from the gacha?
- How can I join an Event?
- How are Event Scores tallied?
About Privacy and Safety
- How can I report inappropriate behavior on the app?
- How can I report inappropriate chat messages?
- How can I hide inappropriate comments while streaming?
- How can I prevent chat messages from people I don't follow?
- How can I make my online status private to users I don't follow?
- How do I hide myself from appearing in other users' recommendation lists?
Login/Close Account
- I launched the app but was sent to the login screen. How can I recover my account?
- Can I recover my account if I mistakenly closed it?
- Why can't I log in?
- How do I log out?
- How can I close my account?
- Does my account data remain after I've closed it?
Account Information
- [IMPORTANT] How to Secure Your Account
- What happens when I link my phone number?
- What does syncing my contacts do?
- What if I'm not using my registered/linked phone number anymore?
- How can I delete synced contacts?
- How can I remove or change my linked phone number?
Stream
- What Are Supporter Levels?
- What is a Rank?
- What is "Skip Ticket"?
- Will my viewers be able to see my real face during my stream?
- Will push notifications appear during my streams for viewers to see?
- What might cause my stream to suspend or end?
Viewing
- How can I earn points?
- Why aren't the streams I view working properly?
- How can I hide inappropriate comments while viewing a stream?
- What happens when you send a gift to a streamer?
- Sending gifts will not be reflected in the support rankings or event scores.
- How can I join in on a Collab?
Coins
- What do I do if I can't see the coins I've purchased?
- What happens to purchased coins if I forget the login for the social media or other account I linked?
- How can I use my coins across multiple devices?
- Where can I check my coin purchase history and balance?
- How can I purchase coins?
- What is the difference between Paid Coins and Free Coins?
LIVE Points/Payment
Help Outside the App
- What is "REALITY for Web"?
- Video advertisement cannot be played
- Rewards cannot be earned while playing a video advertisement
- Can I send a thank you gift to someone who supported the event?
- Are there any production companies (organizers/agencies etc.) contracted with REALITY?
- I am managing a production company. How can I propose a contract with REALITY?