App Features
- How can I check the status and history of moderator settings?
- How do I set up a moderator?
- What is a moderator?
- How do I exchange VIP points?
- What are VIP points?
- What is the Age Verification System (k-ID)?
About Privacy and Safety
- How can I report inappropriate behavior on the app?
- Are there any features that have age restrictions?
- Are there any age restrictions for using REALITY?
- I can no longer log in to my REALITY account.
- How can I report inappropriate chat messages?
- How can I hide inappropriate comments while streaming?
Login/Close Account
Account Information
- [IMPORTANT] How to Secure Your Account
- What happens when I link my phone number?
- What does syncing my contacts do?
- What if I'm not using my registered/linked phone number anymore?
- How can I delete synced contacts?
- How can I remove or change my linked phone number?
Stream
- Is it okay to do singing streams (song broadcasts)?
- Please tell me about the procedures after winning an event.
- What Are Supporter Levels?
- What is a Rank?
- What is "Skip Ticket"?
- Will my viewers be able to see my real face during my stream?
Viewing
- How can I earn points?
- Why aren't the streams I view working properly?
- How can I hide inappropriate comments while viewing a stream?
- What happens when you send a gift to a streamer?
- How can I join in on a Collab?
- Can I check the personalized tower gifts before sending them?
Coins
- What do I do if I can't see the coins I've purchased?
- What happens to purchased Coins if I forget the login for the social media or other account I linked?
- How can I use my coins across multiple devices?
- Where can I check my coin purchase history and balance?
- How can I purchase coins?
- What is the difference between Paid Coins and Free Coins?
LIVE Points/Payment
Help Outside the App
- Inquiries about the Get Tons of Free Coins page
- What is "REALITY for Web"?
- Video advertisement cannot be played
- Rewards cannot be earned while playing a video advertisement
- Can I send a thank you gift to someone who supported the event?
- Are there any production companies (organizers/agencies etc.) contracted with REALITY?