Video advertisement cannot be played

There will be times when there are no video advertisements available for watch. Give it some time before checking back.

If the issue continues to persist even after waiting, you can try doing the following steps to improve the situation.

1. Update to the latest version of the app (if not already updated).
2. Make sure you are located in an area with a strong network signal, such as an LTE or Wi-Fi environment.
3. If you have any ad-blocking apps installed, they may prevent video advertisements from playing. Please review the settings of the relevant apps.
4. Check the ad restrictions on your device.
▼For Android
Settings > Privacy > Advertisements > Reset Ad ID
▼iOS
Settings > Privacy & Security > Apple Advertising > Turn off Personalized Ads
Note: Items and method may display differently depending on the version of your OS.
5. Delete unnecessary data such as images, videos, and unused apps.
6. Close other apps that may be running in the background (only this app should be open).
7. Clear the app cache.
8. Restart your device and the app.